OZ GENERAL STORE COVID-19 UPDATE

We value our staff and customers and to keep you getting the products you want and with advice we are following from the Victorian Government in accordance with Guidelines we offer you Click and Collect and continue our delivery service. Our brand-new retail store grand opening is on hold, but we will offer Collect and Collect for Victorians.

CLICK & COLLECT VIA WEBSITE

We have been working out a system to accommodate our customers and be in accordance with Victorian Government. These Click and Collect service will available Monday to Friday 10am till 3pm. You will place your order through the website and under Calculate Shipping select a city and from there you will have option to select Click and Collect and your order will be processed. You will then be contacted from our Customer Support Team for details regarding pickup to ensure quick and easy collection and most of all safe pickup.

WEBSITE CLICK AND COLLECT:

1.       Place order through Oz General Store – www.ozgeneralstore.com.au

2.       Under Calculate Shipping select a city and option “CLICK AND COLLECT” will appear.

3.       Your order will be processed, and we will see it come through.

4.       Customer Support Team will be in contact to arrange a date and time for pickup.

5.       We have the QR scan ready upon pickup or alternatively manually sign in (without doing this you cannot receive your item).

6.       You will then be directed to location of your order with our warehouse and will sign on Invoice name and date of pickup.

7.       The item is all yours. We hope you travel and stay safe.

DISPATCH AND DELIVERY DELAYS

As businesses and customer are aware with the lockdowns comes delays. We would like to note we are working with our delivery companies to ensure we can get you your delivery as soon as possible. Your order will be packed and dispatched but if we notice any issues we will notify you. We do ask that you take into consideration an additional 2-5 business days for delivery due to varying shipping timeframes throughout the country. You will always receive tracking to the dominated email you gave at checkout.

STOCKTAKE AND AVAILABILITY OF PRODUCTS

Most businesses and customers are aware from the lockdown of 2020 that supplies have been limited and caused delays and backlog throughout many industries. We are a small business working with local suppliers to ensure we get our products as soon as possible but note there can and most likely still be delays of product arrivals.

If your item is among these backorders you will be notified and given an ETA where possible. Most items shouldn’t take more than a couple days to arrive but some might have a an ETA of a few weeks. We value communication and you will keep you apprised.

Certain products have been impossible to predict due dates for as they made overseas and brought over on container ships and we all know delays are expected there, again we will do our best to get you your product.

HERE AT OZ GENERAL STORE WE ENCOURAGE THE BELOW FOR SAFETY FOR STAFF AND CUSTOMERS:

·         Shop online to limit exposure for yourself and others.

·         If you not feeling well please stay home and rest. If you are doing a Click and Collect please let us know prior to arrival so we can arrange something else.

·         Maintain social distancing of 1.5m and follow the directions of the staff and the store you attend.

·         Contactless payments are the way to go and help prevent the spread of Covid-19 (Example Credit/Debit Cards)

JUST A REMINDER:

Please remember our staff are doing their best and working during this difficult time. We would like to ensure that any issues that may arise our staff are doing everything they can and appreciate customers support and understanding. Any rudeness from customers towards our staff will not be taken.

Oz General Store would like to express thank you to our loyal customers for your understanding and patience. We value you shopping with us during this difficult time.