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SHIPPING UPDATE: Due to COVID-19, any orders placed after November 1st can't be guaranteed for Christmas delivery. Please allow for 1-4 business days for processing and dispatch for available products, and 1-3 weeks for backorder products. If you're concerned about shipping times, please call us at (03) 9791 5590 to check availability.

DISPATCH AND SHIPPING POLICY

 

DISPATCH

Order processing usually takes up to 1-4 business days. Dispatch will be between 1-4 business days if warehouse has stock available, otherwise you will notified within
1-3 business days. Once our warehouse receives your order, your order will be dispatched as soon as possible. If dispatch will be longer the 3-4 business days, you will be notified. This traditionally only happens if we have issues from our suppliers.

Orders placed during business hours:
1-4 Business Days (If available)

Weekends/public holidays:
Will be processed next Business Day

SHIPPING

Oz General Store strives to provide the best standard of delivery possible. We offer nationwide delivery around Australia and international delivery to all major countries around the world. We pride ourselves in the fact that that our orders are usually dispatched within 1-3 business days of orders. Warehouse packs orders to the highest standard to ensure products arrive safely to our loyal customers.

Australia:
5-14 Business Days

International:
14+ Business Days

Regarding delivery through Oz General Store – we use Australia Post and Aramex. These companies offer fast delivery and tracking with all items dispatched.

PLEASE NOTE: Some larger or heavier items will need a custom quote that is not covered under the “Flat-Rate Postage” option – if these occurs, we’ll get in touch and notify you of the additional cost needed to cover freight. Any orders over 1m in length or over 22kgs can not be shipped to PO Boxes.

Here at Oz General Store, we’d like to confirm that we dispatch our orders within 1-3 business days, but once in the hands of the delivery company we unfortunately can’t control the time it takes to arrive. Please understand that sometimes a third party is used and your ETA may be longer.

Should you have an issue with delivery. please notify us ASAP and we’ll be more than happy to follow up for you!

INTERNATIONAL CUSTOMERS – Please note our website is automatically adjusted to your local currency in order to provide the best price for you, but if you request a Tax Invoice please note that it will be in Australian Dollars.

If you have any questions or concerns, please forward them to sales@ozgeneralstore.com.au

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