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SHIPPING UPDATE: Due to COVID-19, any orders placed after November 1st can't be guaranteed for Christmas delivery. Please allow for 1-4 business days for processing and dispatch for available products, and 1-3 weeks for backorder products. If you're concerned about shipping times, please call us at (03) 9791 5590 to check availability.

Frequently Asked Questions

SHIPPING

What shipping methods are available?

All orders sent from Oz General Store are sent via courier or Australia Post. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Do you ship internationally?

Yes! If you do not see a freight quote simply request one by emailing cs@ozgeneralstore.com.au with the item you wish to purchase and your full address.

Will I be charged customs and duties taxes?

International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information. Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

PAYMENT

What payment methods are accepted?

Currently we use Paypal as it is safe and convenient. You do not need to have an account to use their service. More payment methods are coming soon.

Order & Returns

How do I know you received my order?

Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order. A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation. If you haven’t seen or received either of these, please contact our friendly customer service team via live chat, DM or email to check your order status for you.

How can I cancel or change my order?

We aim to process orders quickly in our warehouse so usually we cannot change orders placed. However you can contact our friendly customer service team via live chat, email or DM and we will try our best to assist you. If we can’t assist with cancelling or changing your order in time, our returns policy is incredibly easy.

When will my order be sent out?

Orders are dispatched between Monday - Friday 8.00am - 4.00pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

Why has my order been cancelled?

Due to the high influx of orders we receive everyday, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund. If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.

How can I return a product?

At Oz General Store we are happy to offer a 90 day return policy for change of mind. To initiate a return please email cs@ozgeneralstore.com.au with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.
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