Here at Oz General Store, we offer returns within 30 days of receiving the product!
All products can be returned for a full refund within 30 days of purchase, as long as the product is returned to us in a marketable condition. Returns must be received in their original, unused condition, with all packaging, tags and labels attached. Oz General Store reserves the right to refuse returns that do not comply with our standards; alternatively, you can send us an image of the product being returned for approval to avoid further charges or hassles.
Return shipping is paid by the customer. We recommend tracking to ensure safe delivery. Oz General Store takes no responsibility for missing parcels without proof of delivery. Items which need to be back-ordered from a supplier can not be returned for change of mind. This does not effect a customers right to return under Australian Consumer Law.
To initiate a return please email firstname.lastname@example.org with your order number and reason for return, a member of our customer service team will be in contact ASAP to discuss our options.
Refunds will be processed through our payment provider within the working week to the original payment method used in the transaction. We do not offer alternate forms of refund.
Store credit is not available at this time.
What do I do if I’ve received a faulty/incorrect item?
If you have received a faulty item, please email our dedicated support team at email@example.com for further assistance. Products will be eligible for a refund or replacement if:
- There is a manufacturing fault
- The incorrect product has been received
If you believe an item is faulty, it may be necessary for us to send the product back to the manufacturer for it to be assessed. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will have the item repaired (or, at our discretion, we may replace the item) within a reasonable time.
Damages during transit are out of our control, and as such we do not offer a full refund if this occurs. However, we are able to assist with a solution, and we can help in contact with the courier used.
If your return does not fall under these circumstances, please feel free to contact us at firstname.lastname@example.org or give us a call at 03 9791 7033 and we can negotiate a solution! We’re always happy to assist!
Please note: General wear and tear over time and damage caused by neglect or misuse is not considered a manufacturing fault.