Shipping policy
Order Processing and Dispatch
Oz General Store aims to process and dispatch all orders as quickly as possible. This policy also applies to Click & Collect orders.
Orders are generally processed within 1–4 business days, subject to stock availability.
If all items are available in our warehouse, your order will usually be dispatched within this timeframe. If processing is expected to take longer than four business days, we will contact you with an update. Delays of this nature are uncommon and generally occur due to supplier or stock availability issues.
Orders Placed During Business Hours
Our business hours are Monday to Friday, 8:00 am to 4:00 pm, excluding Victorian public holidays.
Orders placed during business hours will generally be processed within 1–4 business days, provided the products are available.
Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping and Delivery
Oz General Store provides nationwide delivery throughout Australia. Our warehouse team carefully packs every order to help ensure your products arrive safely and in good condition.
Estimated delivery times within Australia are generally:
5–14 business days after dispatch
Delivery timeframes are estimates only and may vary depending on your location, the carrier, weather conditions, peak trading periods, public holidays and other circumstances outside our control.
Delivery Carriers and Tracking
Australia Post is used within our website checkout system to calculate shipping costs. However, your order may be delivered by Australia Post or another carrier, including CouriersPlease, Team Global Express or Aramex.
We select the carrier that provides the most suitable service and estimated delivery timeframe for your location.
Tracking details are provided for all dispatched orders. Customers are responsible for monitoring their tracking information and notifying us promptly if there appears to be an issue with delivery.
Signature Required
A signature is required for all deliveries.
Please provide a delivery address where someone will be available to sign for the order. A workplace address or suitable courier depot may be a more convenient option if no one is available at your residential address.
We can deliver eligible orders to PO Boxes through Australia Post. However, items measuring more than 1 metre in length or weighing more than 22 kg cannot be delivered to a PO Box.
Large, Heavy or Oversized Items
Some large, heavy or oversized products require a custom freight quote and are not covered by the standard shipping options displayed at checkout.
If your order requires an additional freight charge, we will contact you before dispatch to confirm the cost and arrange payment.
Your order will not be dispatched until any additional freight charges have been approved and paid.
Delivery Delays
Oz General Store aims to dispatch orders within 1–4 business days. Once an order has been collected by the delivery carrier, the delivery process is managed by that third party and is outside our direct control.
Although we will assist wherever reasonably possible, we cannot guarantee carrier delivery dates or be held responsible for delays caused by couriers, postal services, weather events, transport disruptions or other circumstances outside our control.
Missing or Delayed Orders
If your tracking information has not updated, your delivery is delayed or you believe your parcel may be missing, please contact us as soon as possible so we can lodge an enquiry with the carrier.
You must notify us if your order has not arrived within three weeks of the dispatch date. Courier companies apply investigation and claim time limits, so delays in reporting an issue may affect our ability to obtain information, compensation or a resolution from the carrier.
Where a parcel is confirmed by the carrier as lost in transit, Oz General Store will arrange an appropriate replacement or refund in accordance with Australian Consumer Law and the outcome of the carrier’s investigation.
Contact Us
For questions or concerns regarding your order, dispatch or delivery, please contact:
Email: sales@ozgeneralstore.com.au